Customer Experience Spanish/Portuguese

For one of the best employers in the region of South -Limburg we are currently looking for a new colleague for their International customer service department. The company is working in the medical devices industry. This organization is growing rapidly and they are expanding in Europe. Therefore we are searching for people who are able to speak several languages such as Spanish and Portuguese.

Job Description

At customer experience you will be the first point of contact to process incoming customer orders as well to answer inquiries by phone and e-mail regarding orders, backorders, shipments status, complaints, returning products etc.

You are supporting the Sales Reps and Sales Managers with various tasks and projects, like various sales reports, samples, promotional projects. You have to be liaising with shipping, finance, marketing, quality assurance, product planners and manufacturing at international level to ensure that the products are available as soon as possible for shipment to the customer. Tracking the progress and be responsible for ensuring that custom kits & packs are manufactured in a timely manner to meet customers' demands is something that you will be doing on a daily basis.

Your profile:

MBO / HBO degree;

• A minimum of 3 years in an international customer service environment;
• Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs would be a great plus;
• Ability to work effectively as part of a team and make decisions quickly and accurately;
• Knowledge of applicable customer service techniques and the ability to apply those techniques while working with the public;
• Fluent in English, Spanish and Portuguese.

Our offer:

• We offer you an interesting, fulltime job at an American company which is growing rapidly.
• You'll be having good opportunities to develop yourself.
• You will be working in a very international team with various cultures.
• The working times are between 08h00 and 18h00 and they are situated in the region of Maastricht
• The salary is €2300-€2500 gross a month.

Their vision:
Their vision is to be the most customer-focused company in healthcare. Each day they are determined to make a difference by understanding our customers’ needs, and innovating and delivering a diverse range of products that improve the lives of people, families, and communities throughout the world.

Their values:
They are engaged in building something special. They fundamentally believe that long-term value is only created for their patients, employees, shareholders, and communities when they are outward focused and determined to deliver an exceptional customer experience. When their focus is aligned with their customers’ interests, they build loyalty, trust, and long-term lasting value for future generations.

They’re passionate about proactively meeting the needs of their customers while building trust and loyalty to increase future value. Their culture is intense, fun, results driven, team oriented, and holds customer experience above all else.

A day at the office as a customer experience employee: It will never be a boring day!

Need more information?
Are you curious about the way we work or do you need more information about this job?
Check our website www.flexibilitylimburg.nl or call us +31462077010.

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